At manalotto, protecting your personal information is a core responsibility we take seriously. This Privacy Policy explains what data we collect, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. By registering an account or using any part of this platform, you agree to the practices described here. If you have questions about how your data is handled, please visit our FAQ page for quick answers or contact our support team directly.
Last updated: January 2025. This policy applies to all players using the manalotto platform in the Philippines.
When you register and use the manalotto platform, we collect certain personal information necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals. We also collect technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and improve your experience. Identity verification documents may be requested when processing withdrawals or when required by our compliance obligations. All information collected is limited to what is genuinely necessary for the purposes described in this policy.
Your personal data is used primarily to operate and manage your manalotto account, process deposits and withdrawals in Philippine pesos, and deliver the gaming and sports betting services you have signed up for. We also use your data to verify your identity and age, detect and prevent fraud or suspicious activity, and comply with our legal and regulatory obligations under Philippine law. With your consent, we may use your contact details to send you information about promotions available on the Promotion page or platform updates. You can withdraw your consent for marketing communications at any time by contacting our support team. We do not use your data for automated decision-making that produces significant legal effects without human review.
manalotto does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, all of whom are bound by strict confidentiality obligations. We may also disclose your data to regulatory authorities or law enforcement agencies in the Philippines when required to do so by law or valid legal process. In the event of a business transfer or merger, your data may be transferred as part of that transaction, and you will be notified in advance. Any third party that receives your data is required to handle it in a manner consistent with this Privacy Policy.
We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the manalotto platform is encrypted using secure protocols, and sensitive financial information is handled through certified payment systems. Access to your personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and updates to our systems to address emerging threats and maintain the integrity of your data. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials private at all times.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our regulatory obligations. Transaction records and account history are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial compliance requirements. If you request deletion of your account and there are no outstanding legal or regulatory reasons to retain your data, we will take steps to securely delete or anonymise your personal information within a reasonable timeframe. Anonymised or aggregated data that cannot identify you personally may be retained indefinitely for analytical and platform improvement purposes. You may contact our support team to enquire about the specific retention period applicable to your account data.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no lawful basis for continued retention. You also have the right to object to certain types of processing, including direct marketing, and to request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team and we will respond within a reasonable period. We may need to verify your identity before processing your request to ensure the security of your account. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.
The manalotto platform uses cookies and similar tracking technologies to remember your preferences, maintain your login session, and analyse how players interact with the site so we can improve the overall experience. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and placing bets. Analytics cookies help us understand which sections of the platform are most popular and where improvements can be made, but these do not identify you personally. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity on other websites.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way manalotto handles your personal data, please reach out to our support team at support at manalotto.org. We review and update this policy periodically to reflect changes in our practices, applicable law, or platform features, and the effective date at the top of this page will always reflect the most recent revision. Continued use of the platform after any update constitutes your acceptance of the revised policy. For broader questions about your account, deposits, or platform rules, our FAQ page is a good starting point. You can also review our Terms and Conditions for the full framework governing your use of the platform.
Our support team is ready to help with any privacy-related queries. You can also check the FAQ for quick answers, or register a free account to explore the platform at your own pace.